/ content creator
resume
experiences
Provides essential feedback regarding escalation trends, opportunities, challenges, productivity and process improvement. Work with all social media outlets to build brand awareness, engagement, and community management. Work with internal teams and communicate with vendors, distribution centers, marketing, and customer solutions teams to provide the best possible solution for optimal satisfaction.
August 2020 - Present
Social Media Support:
Customer Solutions Specialist
Tractor Supply Company Corporate
Brentwood, Tennessee
Partners with the field, vendors, and internal departments to ensure resolution to customer contacts as needed. Resolves and documents all customer inquiries, and concerns in the system. Professionally represents Tractor Supply Company's Mission and Values and the Brand in each customer engagement.
April 2020 - August 2020
Temp: April 2020 - June 2020
Full Time: June 2020 - August 2020
Customer Solutions Specialist
Tractor Supply Company Corporate
Brentwood, Tennessee
January 2019 - April 2020
Freelance
Social Media Manager
Self- Employed
Greater Nashville Area, Tennessee
Responsible for implementing a social media marketing strategy for companies such as: Plato’s Closet, Burger Republic, Live Laugh Love Nashville, Franklin Soul, Scener, Amazing Grace Bully Rescue, and Hip Hermitage. Create videos and graphics to establish visually engaging branding. Manage all social media presence and content on multiple platforms such as Facebook, Twitter, Instagram, YouTube, and Tumblr. Develop communications and customer engagement strategies, including contests and giveaways, to enhance brand-awareness.
Demonstrated leadership of a high volume hospitality team while engaged customers professionally and enthusiastically. Provided exceptional service by focusing direct attention to individual customers while maintaining general oversight of the service area. Handcrafted, designed, installed, and maintained holiday decorations, as well as create an environment in accord with the company standards that are visually appealing to the customer.
September 2016 - May 2019
Lead Bartender
\ Visual Merchandiser
Del Friscos Grille
Brentwood, Tennessee
June 2017 - December 2018
First Assistant Director
CONTRACTED BY: Montgomery Gentry
Pulsar Films
Greater Nashville Area, Tennessee
Assisted with planning, implementing, managing, and evaluating video work for Montgomery Gentry at the 2017 Country Music Festival. Recorded behind the scenes footage, interviews, and live events to ensure optimum social media advertisement. Aided in planning, location scouting, project coordination, production, and post-production for over ten videos ranging one to three minutes for an audience of over one million Facebook followers.
Communicated with ambassador team to facilitate efficient marketing strategies that would improve and increase the brand's social media following. Collaborated with colleagues to ensure the highest quality images for all social media platforms. Established trusted relationships with social media influencers to represent our brand effectively to maximize brand recognition. Monitored the online presence of the company's brand and engaged with users, strengthening customer relationships.
September 2017 - November 2018
Digital Marketing
Liaison
BANGS Shoes
Remote Work
education
University of West Florida
Class of 2016
Bachelor of Arts
Telecommunications & Film
/ Marketing Applications
Pensacola, Florida
Academic Honor Roll
skills & references
references
industry knowledge
Graphic Design
Film Production
Film Editing
Digital Photography
Camera Operation
Logo Creation
Storyboard Creation
tools & technologies
interpersonal skills
Attention to Detail
Critical Thinking Skills
Innovated
Avid Media Composer
Adobe Creative Suite
Final Cut
Sprinklr Social
Microsoft Office
PicMonkey
Typography
Font Selection
Advertising Graphics
Social Media Marketing
Digital Marketing
Production Planning
Production Management
Active Listening
Public Speaking
Customer Service
Ike Nestopoulos
Former Employer | DemosJohnny
6 0 7 – 3 3 9 – 1 1 3 7
Thomas Shannan
Former Supervisor | Del Friscos Grille
6 6 0 – 2 1 6 – 1 9 3 4
Maria Bilirakis
Family Friend
7 2 7 - 4 3 0 - 1 4 2 5