resume

experiences

Provides essential feedback regarding escalation trends, opportunities, challenges, productivity and process improvement. Work with all social media outlets to build brand awareness, engagement, and community management. Work with internal teams and communicate with vendors, distribution centers, marketing, and customer solutions teams to provide the best possible solution for optimal satisfaction.

August 2020 - Present

Social Media Support:

Customer Solutions Specialist

Tractor Supply Company Corporate

Brentwood, Tennessee

Partners with the field, vendors, and internal departments to ensure resolution to customer contacts as needed. Resolves and documents all customer inquiries, and concerns in the system. Professionally represents Tractor Supply Company's Mission and Values and the Brand in each customer engagement.

April 2020 - August 2020

Temp: April 2020 - June 2020 

Full Time: June 2020 - August 2020

Customer Solutions Specialist

Tractor Supply Company Corporate

Brentwood, Tennessee

January 2019 - April 2020

Freelance

Social Media Manager

Self- Employed

Greater Nashville Area, Tennessee

Responsible for implementing a social media marketing strategy for companies such as: Plato’s Closet, Burger Republic, Live Laugh Love Nashville, Franklin Soul, Scener, Amazing Grace Bully Rescue, and Hip Hermitage. Create videos and graphics to establish visually engaging branding. Manage all social media presence and content on multiple platforms such as Facebook, Twitter, Instagram, YouTube, and Tumblr. Develop communications and customer engagement strategies, including contests and giveaways, to enhance brand-awareness.

Demonstrated leadership of a high volume hospitality team while engaged customers professionally and enthusiastically. Provided exceptional service by focusing direct attention to individual customers while maintaining general oversight of the service area. Handcrafted, designed, installed, and maintained holiday decorations, as well as create an environment in accord with the company standards that are visually appealing to the customer.

September 2016 - May 2019

Lead  Bartender

\ Visual Merchandiser

Del Friscos Grille

Brentwood, Tennessee

June 2017 - December 2018

First Assistant Director

CONTRACTED BY: Montgomery Gentry

Pulsar Films

Greater Nashville Area, Tennessee

Assisted with planning, implementing, managing, and evaluating video work for Montgomery Gentry at the 2017 Country Music Festival. Recorded behind the scenes footage, interviews, and live events to ensure optimum social media advertisement. Aided in planning, location scouting, project coordination, production, and post-production for over ten videos ranging one to three minutes for an audience of over one million Facebook followers.

Communicated with ambassador team to facilitate efficient marketing strategies that would improve and increase the brand's social media following. Collaborated with colleagues to ensure the highest quality images for all social media platforms. Established trusted relationships with social media influencers to represent our brand effectively to maximize brand recognition. Monitored the online presence of the company's brand and engaged with users, strengthening customer relationships.

September 2017 - November 2018

Digital Marketing

Liaison

BANGS Shoes

Remote Work

education

University of West Florida

Class of 2016

Bachelor of Arts

Telecommunications & Film

/ Marketing Applications

Pensacola, Florida

Academic Honor Roll

skills & references 

references

industry knowledge

​Graphic Design

Film Production

Film Editing

Digital Photography

Camera Operation

Logo Creation

Storyboard Creation

tools & technologies

interpersonal skills

Attention to Detail

Critical Thinking Skills

Innovated

Avid Media Composer

Adobe Creative Suite

Final Cut

Sprinklr Social

Microsoft Office

PicMonkey

Typography

Font Selection

Advertising Graphics

Social Media Marketing

Digital Marketing

Production Planning

Production Management

Active Listening

Public Speaking

Customer Service

Ike Nestopoulos

Former Employer | DemosJohnny 

6 0 7 – 3 3 9 – 1 1 3 7

 

Thomas Shannan

Former Supervisor | Del Friscos Grille

6 6 0 – 2 1 6 – 1 9 3 4

 

Maria Bilirakis

Family Friend

7 2 7 - 4 3 0 - 1 4 2 5